Coinciding with the 2012 Detroit Auto Show, trade publication Automotive News held its annual World Congress of car industry executives. Among the events on 10 January 2012 was Toyota Motor Sales U.S.A.’s Group Vice President and Toyota Division General Manager Bob Carter’s speech, which was already amply dissected and discussed in our previous Kaizen Factor […]

Ahhh… Pavlov and the conditioned reflex. For those of you that stayed awake during high school science or psychology classes, this was the famous experiment where Russian physiologist Ivan Pavlov would ring a bell at the same time as offering a dog food, with the latter making the dog salivate in anticipation. Eventually, the dog […]